Terms & Conditions

By using this Website you agree that you have read these terms and conditions and that you agree to them. These terms and conditions and your use of this Website are governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. If you do not agree to these terms and conditions you are not authorised to use this Website.

You may print off and keep a copy of these terms. They are a legal agreement between you and HDP Solicitors Ltd (“us”) and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the website.

Other terms may apply in respect of certain areas of the website. If this is the case, you will be made aware of the terms which apply to those areas.

Please read the terms and conditions below:

Legal Information

Any information about our products and services provided on the website is for general information only, does not take account of any individual circumstances and may not reflect recent changes in the law.

The information on the website refers only to the law of England and Wales and is intended only for residents of England and Wales. Users should be aware that laws and regulations may be different outside England and Wales.

Detailed specialist advice should always be obtained from a suitably qualified lawyer before taking, or not taking, any action.

Disclaimers & Exclusion Of Liability

Although care is taken to ensure that the information on the website is accurate and up to date, we cannot accept any responsibility for mistakes or omissions. In particular, any articles in our archives may be out of date. We enter into no express or implied conditions, warranties, terms or representations regarding the quality, accuracy or completeness of the information.

We exclude to the extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential (including, without limitation, loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, lost business, loss of goodwill, loss of contracts, increased overheads or administrative expenses or management time) arising out of your use of or inability to use this website, or from any information or omission contained in this website.

We do not exclude our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.

While we try to ensure that the website is available 24 hours a day, we cannot guarantee this and will not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, for reasons beyond our control or any other reason we consider to be appropriate in the circumstances. We shall have no liability in respect of any such suspension.

Except where specifically stated in respect of on-line products, nothing in these pages constitutes either an offer, or legal or other professional advice and by using this website you confirm that you have not relied on any such content.

The website contains links to other websites not operated or controlled by us. If you use these links, you will leave the website. These links are provided for convenience only and do not constitute any endorsement by HDP Solicitors Ltd of the organisation promoted on the linked websites, their products or services.

We do not have any control over such linked websites or the content of them and cannot accept any responsibility for them.

Please note that although reasonable care is taken to ensure that the website and the materials available from it are virus-free, we cannot accept responsibility for any viruses which may affect any material you download.

You may not misuse the website (including, without limitation, by hacking, attempting to gain unauthorised access to the website or any server on which the website is stored, or by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful). You may not attack the website via a denial of service attack or a distributed denial of service attack.

By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website.

Intellectual Property

The intellectual property rights (including, without limitation, copyright and trade marks) in all material on the website (including, without limitation, text, images and plans) are owned by HDP Solicitors Ltd unless otherwise stated and your use of them is limited as set out below.

Except where otherwise stated, you are permitted to display the pages of the website on your computer screen and print a reasonable number of unmodified copies of any of the pages of the website for your own, non-commercial use. You may not change or delete any author attribution, trade mark, legend or copyright notice, and by printing or displaying the website you do not acquire any rights in it.

Except as expressly permitted under copyright law, any other copying, modification, reproduction, permanent storage, repackaging, distribution, transmission or commercial exploitation of any of the material on the website by any means without our prior written consent is prohibited. This applies to both the visual content of the website and the source code.

You may create links to the website but must not frame the website on any other site nor may you create a link to any part of the website other than the home page without our prior written consent.

Privacy

The following Privacy and Cookies Policy is provided by HDP Solicitors Ltd to inform visitors to our website and members of HDP Solicitors Ltd, of our commitment to provide excellent service. We want our services to be safe and are committed to protecting your data. By visiting our website you are agreeing to the conditions described below and our terms of use. This Privacy Policy provides information about the data HDP Solicitors Ltd collects and in what ways HDP Solicitors Ltd uses, collects and stores this information. We recommend that before using the website and before submitting any personal information, you read this Policy.

Information you provide to us

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

We do not maintain a mailing list nor send out any marketing emails. We will only email, phone or write to you with information regarding your claim for the purpose of processing your claim. Under no circumstances will your personal information be sold to other organisations.

During the processing of your claim we may have to share your information with medical experts, defendant solicitors, courts and insurance companies. We cannot be held responsible for any


Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.


Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.hdpsolicitors.co.uk, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.


Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.


Introduction

If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website.

Timescales

In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)

Getting Started

To register a formal complaint, please write to us and include all the information suggested by the Legal Ombudsman - their website includes a useful complaint checker.

In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform. Information about these alternatives can be found at:


HDP Personal Injury Solicitors are an Accredited Practice with APIL (Association of Personal Injury Lawyers)